TY - BOOK AU - Lignter,Donald E. TI - Basics of health care performance improvement: a lean Six Sigma approach. SN - 9780763772147 U1 - 610.6 23 PY - 2013/// CY - Estados Unidos PB - Burlington, M.A. KW - Atención médica KW - Control de calidad KW - Armarc N1 - Incluye índice temático; Why is performance improvement the "big new thing"? -- Define phase tools -- Measure phase tools -- Analyze phase tools -- Improve phase tools -- Control phase tools -- LSS case studies in health care -- DMAIC in an era of reform ER -