Basics of health care performance improvement : a lean Six Sigma approach. /
Donald E. Lighter.
- Estados Unidos : Burlington, M.A., 2013.
- x, 339 páginas : ilustraciones ; 23 cm.
Incluye índice temático
Why is performance improvement the "big new thing"? -- Define phase tools -- Measure phase tools -- Analyze phase tools -- Improve phase tools -- Control phase tools -- LSS case studies in health care -- DMAIC in an era of reform