Arte y ciencia del conserje de hotel : conectando a los huéspedes a experiencias alrededor del mundo / Holly Stiel, Lin Ivice ; traducción Charles H. Budden.
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TextLanguage: Spanish Original language: English Publication details: Lansing, Michigan (USA) : The American Hotel and Lodging Educational Institute, c2011.Description: xxii, 295 páginas : ilustraciones ; 24 cmISBN: - 9780866124232
- 647.94068 S855a 23
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Antioquia/Complejo Central | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 056067010216 | |
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Antioquia/Rionegro | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 059503002510 | |
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Antioquia/Santa Fe de Antioquia | General | 647.94068 S855a (Browse shelf(Opens below)) | Available | 059549105525 | ||
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Bogotá/Hotelería y Turismo | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 119211009120 | |
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Bogotá/Hotelería y Turismo | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 3 | Available | 119211009132 | |
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Bogotá/Hotelería y Turismo | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 2 | Available | 119211009121 | |
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Bolívar/Multisectorial | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 089082008242 | |
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Quindío/Comercio | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 635380003741 | |
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Sucre/Innovación y Servicios | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 709542000436 | |
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Sucre/Tolú | General | 647.94068 S855a (Browse shelf(Opens below)) | Available | 7095440020364 | ||
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Tolima/Comercio | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 2 | Available | 733100006005 | |
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Tolima/Comercio | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 733100006004 | |
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Valle/Complejo Salomia | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 1 | Available | 769311002028 | |
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Valle/Complejo Salomia | General | 647.94068 S855a (Browse shelf(Opens below)) | Ej. 2 | Available | 769311002027 |
Espíritu, características, valores, filosofía -- Pensando como un conserje -- Las satisfacciones y los desafíos -- Qué esperar -- Modales telefónicos -- Produciendo y cultivando relaciones -- Pedidos rutinarios -- Trabajando con restaurantes -- La revolución técnica -- Netiqueta -- Organizando el departamento de consejería -- Transformando quejas en cumplidos -- Navegando a través del estrés -- Uniformes y acicalamiento -- Relatos del frente -- La evolución del fenómeno del conserje -- Los clefs d'Or -- Gerenciando la conserjería
The art and science of the hotel concierge
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